How to Market Black Friday
Black Friday, especially for the UK market, can conjure up unsavoury images of apocalyptic proportions where shoppers mercilessly stampede over each other for a £50 TV in Tesco. You’ll have seen the footage of people knock…
100 Years – First World War Centenary Events
It has been 100 years since the end of the First World War and it is important that we take time out to reflect and remember all of the fallen. It is often a difficult task to market a historical event and I’d like to do my little bit to share the ways you can join in to commemorate this day. You can find local events which you can search via postcode on the Government’s website Armistice 2018 A Nation’s Thank You https://armistice100.org.uk/events/
You can buy the Poppy Brooch pictured via the Royal Legion here.
1918 PARLIAMENT: A SNAPSHOT IN TIME EVENING
On 26 October the Houses of Parliament are holding a special Museums at Night evening at the Houses of Parliament to mark 100 years since the end of the First World War. ‘A Snapshot in Time’ enables you to experience a certain day in 1918, 19 November. Eight days after the Armistice, King George V visits Westminster to address both Houses of Parliament. Having served on the Western Front, Winston Churchill is back in government as Minister of Munitions.
Danny Boyle beach tribute to the Fallen
In a beautiful and poignant gesture, Danny Boyle has now confirmed over 20 beaches which will take part in the Pages of the Sea Project on 11 November.
Faces of the soldiers who made a one-way journey to fight in the First World War will be drawn into the sand on beaches by communities around Britain in a “tremulous thank you. The drawings will be made at low tide and washed away by the waves making this a very visual story.
Read more – https://www.1418now.org.uk
— BBC Teach (@BBC_Teach) October 19, 2018
Carol Ann Duffy’s poem THE WOUND IN TIME has been released today. Danny Boyle invites you to join us on 11 November to mark 100 years since Armistice & the end of #WW1. #PagesOfTheSea You can read the poem online here: https://t.co/x77i3w2Gw1 pic.twitter.com/Zv7Rmig3N8
— 14-18 NOW (@1418NOW) October 22, 2018
Benjamin Britten’s work is performed by 300 musicians and singers from Germany and the UK, including the Royal Liverpool Philharmonic and the NDR Radiophilharmonie, from Hanover. This Anglo-German ensemble will take place on Nov 10 at Liverpool Cathedral.
WW1 COMMEMORATIVE STAMPS
Our National Treasure, Royal Mail have issued a special set of stamps in the last four years with 6 dropping each year to total 30 in the end. They include moving words of poetry and paintings of poppies:
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BEYOND THE DEEPENING SHADOW: THE TOWER REMEMBERS
TOWER OF LONDON
I am thrilled to have tickets to The Tower of London to see this stunning The Tower Remembers Beyond the Deepening Shadow installation which opens from 4 November – 11 November 2018. This epic light and sound display at this iconic location will mark the centenary of the end of the First World War. It takes place at the end of each day and tickets are required.
will begin with a procession led by the Yeoman Warders of the Tower of London. Emerging from the fortress, the Yeoman Warders – themselves all distinguished former servicemen and women – will ceremonially light the first flame.
— The Tower of London (@TowerOfLondon) October 11, 2018
This November, the Tower of London will join the nation in commemorating the centenary of the end of the First World War. #TowerRemembers 4.11.18 – 11.11.18 https://t.co/qD7L1rXL5X pic.twitter.com/tGKcIPZYYb
— The Tower of London (@TowerOfLondon) September 20, 2018
Journey’s End film screening
What better venue to watch Journey’s End than the National Army Museum in Chelsea, especially when it is followed up with a question and answer session with Guy de Beaujeu, the film’s producer.
ARMISTICE CENTENARY: FAURÉ REQUIEM
On 6 November 2018 at Westminster Abbey in London, the Abbey Choir and chamber ensemble CHROMA will perform Fauré’s sublime Requiem and music by Vaughan Williams, Parry and Ireland which was written about the Great War. Admission is £12 – £45
We’ll be joined by chamber group @chroma_ensemble for our forthcoming #Armistice100 concert on Tuesday 6th November here at @wabbey: join us to hear Vaughan Williams’ The Lark Ascending, works by Parry, Ireland & John Tavener, & Fauré’s beautiful Requiem: https://t.co/BOvVClsufc pic.twitter.com/hXjzskqL7n
— Choir of Westminster Abbey (@WAbbeyChoir) October 24, 2018
ARMISTICE DAY – 100 YEARS ON
On 11 November 2018 Cadogan Hall on Sloane Terrace in London will mark the centenary for the end of the First World War with a special concert. Tickets start at £15 to observe the Royal Choral Society and the London Philharmonic Orchestra in a concert of music and poetry that signifies ‘Remembrance’ for this national day of commemoration.
LIVES OF THE FIRST WORLD WAR AT IWM LONDON
Running this year until 31 December 2018, Lives of the First World War at IWM London (part of Imperial War Museums) is a major digital project for the First World War Centenary which will build a permanent digital memorial to more than 8 million men and women from across Britain and the Commonwealth and saved their stories for future generations.
THE WEEPING WINDOW AT IMPERIAL WAR MUSEUM
The most Instagram friendly display has to be the stunning poppy display at the Imperial War Museum. Designed by artist Paul Cummins and designer Tom Piper, ceramic poppies cascade down the building.
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Getting Naked With Interview with Visit Parliament’s Ian Lacey
I met Ian via good old Instagram when I posted a picture at one of my favourite spots in front of the Houses of Parliament. If you look closely, a cyclist is practising some kind of acrobatics by walking along the top of the barrier onto the Thames, which Ian commented, there are many ways to visit Parliament but this way was not encouraged! Since then, I’ve been on a fabulous tour of Parliament also also sent a huge group of Time Out London Tastemaker buddies to do the same. As an fan of history and all things London, I was intrigued how Ian and his team go about marketing this iconic location. Ian Lacey has the very enviable and delightful job of working at the Houses of Parliament. As Marketing & Travel Trade Manager for Visitor Services he has the key role of attracting both domestic and international visitors to these glorious historical buildings in Westminster.
Ian is the main contact for all travel trade, marketing, press and broadcasting enquiries about the Houses of Parliament and for their award-winning tours which take place through both the House of Lords and the House of Commons. The newly launched ‘Afternoon Tea in the Pugin Room’ has proved itself to be a sure fire winner this summer.
NakedPRGirl: Where are you from originally and where do you live now?
Ian Lacey of Visit Parliament: I was born and raised in North London. When my wife Sarah and I got together, we spent a long time in Twickenham and we are now just a few miles down the road in Sunbury-on-Thames. I’m still living north of the river though!
NakedPRGirl: What did you study? What was your first job?
Ian Lacey: I left school at 18 and then spent the first part of career working in the financial services sector. Almost 12 years ago I undertook a big change in career direction to follow my love of travel and tourism. I went to college for the first time and completed a Masters in Tourism Marketing at the University of Surrey. I am still really proud of being awarded a distinction for my degree, and for my dissertation which focused on accessible travel.
NakedPRGirl: What is your background and how does your previous experience support you in your role?
Ian Lacey: I had a few tourism-related roles being offered my current position at the Houses of Parliament. I was the UK agent for a tailor made tour company based in New Zealand (spending three months getting to know that beautiful country) and worked for the National Trust at Osterley Park in West London (go visit – it’s a beautiful country house and estate in the middle of the suburbs). I was a Gamesmaker at the rowing and canoeing events at London 2012 and, just before joining Parliament, was an account manager for a marketing and PR agency specialising in the hospitality sector. I absorbed so much from all these experiences, and met a lot of people, so was able to hit the ground running when I started at Westminster six years ago.
NakedPRGirl: Can you describe a typical working day for us?
Ian Lacey:I know it’s a cliché but no two days are the same. My job is primarily externally-focused – finding new and innovative ways to encourage tourists, group travel organisers and tour operators to book visits to Parliament. I also work with journalists, bloggers and other influencers. In the summer, thanks to your introductions Claire, we arranged for a group of 25 Time Out Tastemakers to come on one of our guided tours. It was great to meet them and then observe the different ways they shared their experience of the tour afterwards. I go to travel shows (we are exhibiting at World Travel Market at ExCeL 5-7 November), seminars, conferences, awards ceremonies (when we’re nominated) and other travel industry events. There are inevitably plenty of internal meetings and I line-manage the other members of my team. We are based in an office just off Whitehall so some weeks I hardly visit the Palace of Westminster. It’s still a thrill when I do go over there and walk through Westminster Hall, or stand on the floor of the House of Commons. I would love to be at floor level in the Commons Chamber during a particularly noisy and dramatic debate, but to do this I would either have be elected as a Member of Parliament or change jobs and join the doorkeeper team!
NakedPRGirl: Do you have a specific morning routine? Any tips or hacks you would like to share?
Ian Lacey: I always walk to Parliament from Waterloo in the morning. As I cross Westminster Bridge, I have the most spectacular view of ‘the office’. I’ve watched the scaffolding move along the roof line of the building and up the Elizabeth Tower. I am really looking forward to the restored Big Ben being revealed in a few years’ time. On arrival it’s coffee and clearing emails before the meetings begin.
NakedPRGirl: What do you love most about that incredible building? Which is your favourite room or space?
Ian Lacey: On our visitor tour route, my favourite room is Prince’s Chamber. This is a warm and intimate lobby between Royal Gallery and the Lords Chamber. The walls are lined with paintings of the Tudors and Stuarts, and the room is dominated by John Gibson’s statue of Queen Victoria. I also love the sheer scale of Westminster Hall which dates from 1097. Anyone who’s anyone in English history has probably walked through this space at some point. The modern atrium of Portcullis House is lovely. It goes from being very chilled first thing in the morning to extremely buzzy around lunchtime on days when Parliament is in session. We take part in Open House London weekend every September and Portcullis House is always a popular part of this.
NakedPRGirl: Do you have a particular highlight that stands out since you started at Parliament?
Ian Lacey: A particular highlight for me was the ‘Visit Parliament’ branding project that we completed a couple of years ago. It was really strong visually and reflected the stunning interiors of the building. To kick-start the accompanying PR campaign we built a replica House of Commons green bench and set out to place it in some well-known locations. I was able to secure agreement for the bench to go pitch-side at Wembley Stadium and on the south steps in front of the Royal Albert Hall. That was a memorable day! We still take the replica bench to travel shows and have placed it in railway stations, airports and hotel lobbies. We are always open to new ideas from potential hosts. People love to have their photos taken on the bench, especially as only MPs are allowed to sit on the real benches.
NakedPRGirl: We are shortly to be celebrating 100 years since the end of the First World War – how will Parliament be celebrating?
Ian Lacey: Currently I am working on our event taking place on 26 October which is part of the Museums at Night weekend. ‘A Snapshot in Time’ enables visitors to experience a certain day in November 1918. Throughout the evening, actors playing the roles of King George V, Winston Churchill, Nancy Astor and a returning soldier will share their experiences about the conflict, and its impact on them and their loved ones. Our Visitor Engagement Assistants then take the characters’ stories forward and explain what happened to each of them after 1918. On 31 October the combined UK Parliament and German Bundestag choirs will commemorate the centenary with a special concert in Westminster Hall featuring Mozart’s Mass in C Minor. The choirs will be accompanied by Southbank Sinfonia and conducted by Simon Over.
NakedPRGirl: Do you ever do anything in Parliament to celebrate Bonfire Night? Do you have any insider knowledge about that event that we might not already know?
Ian Lacey: Guy Fawkes and the Gunpowder Plot is a bit of an odd one for us to celebrate, especially in the current security climate. It relates back to a scheme to blow up the King and Parliament during the State Opening ceremony. Guy Fawkes was tried and found guilty of treason in Westminster Hall and met a rather grisly end. Also, some years ago the State Opening was moved from November to May so the dates don’t even coincide with the parliamentary calendar anymore. Even so, Yeomen of the Guard still go down and inspect the vaults on the night before every State Opening.
NakedPRGirl: What’s your favourite social media channel? Do you have any social media tips?
Ian Lacey: I enjoy Twitter and co-manage our @visitparliament account. I would recommend Twitter to any aspiring copywriter as the small character limit really sharpens your ability to tell a story or convey a message in just a few words. I’m not an active Instagrammer but I love viewing other people’s creative images and enjoy the positive vibe. I use LinkedIn a lot for work as it’s good for keeping up to date with industry trends and seeing how my contacts are doing.
NakedPRGirl: How do you manage your social media workload – are you and your team planners and schedulers?
Ian Lacey: We try to keep the @visitparliament Twitter account fairly informal in tone. We have a plan which sets out the tours, events, exhibitions and other ways to visit that we need to be publishing tweets about at any given time. We also have a schedule of other topics such as significant anniversaries and ‘on this day in history’ stories which relate to Parliament. Tweets featuring The Queen always seems to receive particularly strong engagement levels. We answer any questions as quickly as possible and proactively engage with people who are tweeting about wanting to visit Westminster or sharing their experiences. We publish in real time and avoid scheduling so we can check that our content is appropriate given what’s going on the wider world.
NakedPRGirl: How do you use social media to promote the Houses of Parliament particularly on an international level?
Ian Lacey: We can reach a much bigger and broader audience through working with the @UKParliament social media team as they manage the full range of channels; Facebook, Twitter, Instagram and YouTube. Most of our content is in English but we have developed ‘welcome’ videos in a number of other languages too. The US is a key tourism market for us so publishing visiting-related posts later in our day means we hit American audiences at the right time. We have had some success lately with Facebook Events. It’s all about getting the messages out to the channels where people will see them, not expecting them to go looking for our content.
NakedPRGirl: Have you introduced a new event or special day which has gone down well with visitors?
Ian Lacey: I mentioned our involvement with Museums at Night earlier. This has given us the opportunity to experiment with ‘Lates’ in order to attract new and more diverse audiences. Two years ago our ‘Rights and Rebels’ evening focused on the protestors and activists who have challenged the law and therefore Parliament. Three excellent folk musicians performed rebel songs under the magnificent hammerbeam roof in Westminster Hall. Last year’s ‘Pride at Night’ was LGBT-themed to mark 50 years since the passing of the Sexual Offences Act 1967. We developed an LGBT history tour (which we still run occasionally) and our archivists displayed a copy of the 1533 Buggery Act which proved to be quite a draw. We are fortunate to have so much fantastic material to work with!
NakedPRGirl: How has access to the Houses of Parliament changed over the last few years?
Ian Lacey: We welcome around one million visitors to Parliament each year. Yet, many people still don’t think they can visit. Visitors can come and watch the debates and committees, or take one of the many tours. We now offer a much broader range of tours – tour guide led, self-guided audio, family-specific and themed – and we are open to visitors even when Parliament is not in session. We also work hard on our accessibility, which can be a challenge in a mainly Victorian building. We run tactile tours for people who are blind and partially sighted and sign language tours for the hard of hearing.
NakedPRGirl: Where do you see it evolving in the future?
Ian Lacey: If all goes according to plan, the Palace of Westminster will close for restoration and renewal in 2025 for around eight years. Up until then we will be encouraging people to visit or re-visit while they still have the chance, by continuing to extend the range of tours, events and exhibitions we offer.
NakedPRGirl: Which political figure, past or present, inspires you?
Ian Lacey: Working for Parliament means that publicly I have to be politically neutral so I will side-step this question and answer a slightly different one. My inspirations tend to be people who go out and discover the world; polar explorers like Shackleton and Scott, writers like Eric Newby (check out ‘A Short Walk in the Hindu Kush’) and TV travellers like Simon Reeve. I’m really looking forward to seeing Simon Reeve’s one man show at Richmond in early November.
NakedPRGirl: Do you have a motto or mantra that you live by?
Ian Lacey: Probably my mantra is not to put off doing the things we really want to do, particularly travelling to new places and revisiting old favourites. My travels to over 40 countries are some of my most treasured memories and I want to keep adding to the list. I am not going to be one of those people who looks back on their life and wished they had done this or that.
NakedPRGirl: Where would you like to be in ten years’ time?
Ian Lacey: So much has happened over the past ten years, most of which I couldn’t have even dreamed of including working at Parliament. So it’s really hard to look so far forward. As the Palace of Westminster is likely to be closed for restoration by then, I know I won’t be doing the same job. A few years ago I qualified as a tour guide at Parliament and really enjoy talking and writing about history and travel so maybe I will be doing something along those lines.
You can find out more about visiting the Houses of Parliament at www.parliament.uk/visit and can contact Ian at https://www.linkedin.com/in/ilacey/
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How to Market Halloween – Retail, Digital and Social Media Tips
Double, double toil and trouble;. Fire burn and cash tills bubble. When did Halloween become such a marketing winner? All Hallows’ Eve has transformed from a celebration of a Western Christian feast into a month long, supermarket filled, if-you-like-it-then-you-shoulda-put-a-pumpkin-on-it, plastic fantastic, gore inducing, celebrity-backed, social-media-screaming, business jugganaut which looks like it will start to rival Christmas for seasonal activity (It is the biggest retail event after Christmas and Easter).
Consumer spending on Halloween continues to rise annually, no doubt thanks to our own Instagram one-upmanship with an increasing need to top last year’s haunted house Halloween decorations with a whole new set from Amazon, and reached £320 million in the UK alone, says Mintel – see the article here. Celebrities are leading the way with their Hallo-stagram, just look at Heidi Klum’s break the internet style ensembles including Michael Jackson in Thriller, Jessica Rabbit and Cleopatra, plus don’t forget Jason Derula’s Knight King from last year which has created a 4,350% surge in searches for his Game of Thrones themed costume this year – read more on the Tab.
Happy Halloween!!! 🖤💀🎃👻🕷 pic.twitter.com/VoUHubPeL3
— Heidi Klum (@heidiklum) November 1, 2017
— Capital (@CapitalOfficial) October 23, 2017
In marketing, we look to ride trends and newsjack our way into the headlines, so as Pinterest searches for Halloween exceed more than 300 million pins, let’s look at the ways in which Halloween can be added seamlessly to your marketing calendar.
Know the Tradition
Traditionally (I mean, really, who has time for this bit – lols) Halloween is the start of a three-day observance of Allhallowtide, the time in the liturgical year dedicated to remembering the dead – Wikipedia knows it all if you want to delve in here
Why bother – PR reasons
Brands should be careful underestimating the power of Halloween. When I worked at nursery retailer Mamas & Papas, we routinely struggled to get our babywear into consumer press. The one year we dressed three cute babies sat side by side dressed as a witch, a pumpkin and a skeleton, we received the biggest hike in coverage with features in national newspapers including The Times and Daily Express. By creating products or stories which are based on seasonal trends, you are increasing chances of being featured in the press, or having your brand seen online and social media. For example – if you’re a bar and you can create and photograph a Halloween themed cocktail – and you do it 6 months before Halloween, it will probably be the most lucrative PR things you do all year!
Why bother – retail reasons
With Halloween falling on a Wednesday this year, retailers were expecting to see a double spike in footfall, with a smaller increase in shopper traffic hitting the weekend before Halloween – see article here. Adults are getting in on the action too (in 2016 saw Sainsbury’s reporting a 150% increase in adult costumes) and people love a one-stop-shop so big Supermarkets are really cashing in – take a look at Asda’s Saatchi & Saatchi produced effort on YouTube if you don’t believe me!
Also very like Christmas, you may look to create a ‘Halloween’ section in store or with a separate landing page. Retailers can also look at creating products which they already sell but can be repackaged to hit that spooky market.
So how do I get involved? Planning!
It goes without saying that the more lead time the better with season activities so think of your yearly plan all year round. Bespoke products often take a long time to make or maybe you need to purchase licenses to use names or images, so give yourself as long as possible.
You will need:
A product/experience or service for Halloween
A Halloween press release ready to roll in May time
Cut out images and lifestyle images to sell your products (all high res and professional)
A press list of consumer media
Influencers you want to target with your Halloween ideas
A digital marketing calendar which kicks off in October
Make it Topical
Ah yes, the million dollar question – what will be the ‘thing’ this year. For example, remember that year when it was all about Harley Quinn from Suicide Squad? This year we’re looking at a wonderful mixing pot of costumes and if you are lucky, you can make headlines by being creative. Top spot goes to Urban Outfitters for their Kim Kardashian inspired ‘Influencer Outfit’ which has gathered headlines on the Independent. Teen Vogue and Huffington Post.
— The Independent (@Independent) September 29, 2018
Pick a theme
Trends will vary from year to year so it is important to keep up with the kids. Sure you can bust out your old skeleton outfit, but jumping onto the coolest film or iconic star will be even better! Top costumes or themes this year according to Pinterest include Tonya Harding (who has seen +720%), Netflix series Riverdale where you could be a Southside Serpent or a Riverdale High Cheerleader (+316%) and 90s icons (+110%). Couples can jump on board with Harry and Meghan trends by utilising the Royal Wedding or even recent baby news (+733%), see article here. My top pick would probs be Game of Thrones (topical with the final series airing early next year) or Love Island…but perhaps only if you have a body to die for!
Marketing to Millennials
These days, Halloween is less about the dead and more about OMG DEAD, where the Love Island generation seek to create content for their digital lives with costumes, filters, makeup and decorations all perfected to be snapped, shared, with the Instagram grid literally becoming a digital tombstone. How scary non? Millennials are looking for costumes, props and makeup which are extra AF so consider the quality of photography you use to relay your Halloween products or experiences. Social media marketing is a MUST so max out your digital channels and make sure you’re telling a story.
Top Halloween Products
Millennials are the biggest at Halloween spenders – on costumes and last minute impulse buys like candles, sweets, chocolates and decorations. Meaning if you are a brand aimed at the young folk, they have cash to spend at this time so you’d better think of a way of working it into your calendar. For the food and drinks industry, this is a key time to look at themed products, collaborations or special Halloween packaging to target this generation.
Makeup has also gone from being run of the mill ‘Vampire-esque white face and pair of fangs from Claire’s Accessories, to being big business. A top class Halloween hair and makeup effort can turn an influencer into a star. Just think of Holly Willoughby’s insane unicorn horn and outfit last year.
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If you have a retail space or bar/cafe, you might want to look at decorating your external shopfront to entice Instagram friendly customers. Take Peggy Porschen for example with their candy coloured pumpkins on their pink parlour for Halloween.
OK so in summary – accept the opportunity of seasonality and see where it can fit for your brand. Plan ahead and be creative with products. Use trends to create amazing stories. Use creative resources to put together supreme Halloween content.
And finallly…anyone know where i can get an invite to Heidi Klum or Jonathan Ross’ epic Halloween bashes? Speaking of parties – you can read my guide to throwing a Halloween Party here.
Games People Play: The Psychology of Human Relationships
AUTHOR/S: Eric Berne
PUBLISHED: December 1964 by Penguin Books and reissued in 2010
REVIEW: How can we gain a greater understanding of our fellow humans? Why do people do what they do, say what they say, think what they think?
This book is a blast from the past – the original version being a best seller in the mid 60s. The Games People Play was hot on the heels of Dr Berne’s initial theory re Transactional Analysis and this is fully explained in the book. The book also contains descriptions of the individual games people play and how it’s possible to be game free.
Berne maintains that we all play games all the time : marital games, sexual games, power games and competitive games with partners, colleagues and friends. Recognise any of these popular pastimes – ‘If it weren’t for you!’, ‘Look How Hard I’ve Tried’, ‘See What You’ve Made Me Do’, ‘Let’s You and Him Fight’ and ‘Now I’ve Got You, You Son of a Bitch!’
The secret ploys and unconscious manipulations that rule our lives are exposed and attention is also given to how seriously and hard we play. The theory seems a little dated in parts and has some gender stereotyping but it is a great read particularly re Transactional analysis.
This book will alert you to at least a couple of games you will be playing and will make you think about the effect that is having upon yourself and the person you are playing against. Anyone for a quick game of ‘Why Don’t You – Yes But…….’
Buy on Amazon.
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“Claire was my PR and Marketing Manager for four years at Donna Ida so we worked closely together to build a marketing strategy for the Ultimate Denim Destination. Claire’s PR experience led to an increase in press coverage 30% year-on-year with a focus on luxury titles and targeting key editors"Read The Full Testimonial
Claire was very well liked by the press and they felt very happy and comfortable with her, so much so that they were just as happy going to Claire as they were coming to me. We developed a press strategy of one-to-one appointments and special evening press dinners to encourage exclusivity with exceptional results.
She worked closely with our in-house creative team to build the brand and my personal profile within the fashion and business sectors, managing photo shoots and Look Books. Claire is loyal, entrepreneurial and strategic so when presented with a challenge she sees it as an opportunity.
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